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The customer agreeing to these terms (“Customer”) has entered into either a Terms of Use Agreement or SaaS Services Agreement with Mango Technologies, Inc. (“ClickUp”) under which ClickUp has agreed to provide services to Customer (as amended from time to time, the "Agreement").
This Data Protection Addendum, including its applicable Appendices (the “Addendum”) will be effective and replace any previously applicable data processing and security terms as of the Addendum Effective Date (as defined below). This Addendum forms part of the Agreement.
Any capitalized term used but not otherwise defined in this Addendum shall have the meaning provided to it in the Agreement.
For purposes of this Addendum, the terms below shall have the meanings set forth below. Capitalized terms that are used but not otherwise defined in this Addendum shall have the meanings set forth in the Agreement.
1.1. “Addendum Effective Date” means the date on which the parties agreed to this Addendum.
1.2. “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity, where “control” refers to the power to direct or cause the direction of the subject entity, whether through ownership of voting securities, by contract or otherwise.
1.3. “Audit Reports” has the meaning given in Section 5.4.4 (Audit Reports).
1.4. “CCPA” means the California Consumer Privacy Act of 2018, as amended by CPRA.
1.5. “CPRA” means the California Privacy Rights Act of 2020, as amended from time to time.
1.6. “Customer Personal Data” means any personal data or personal information of data subjects contained within the data provided to or accessed by ClickUp by or on behalf of Customer or Customer end users in connection with the Services.
1.7. “Global Data Protection Legislation” means the European Data Protection Legislation, CCPA, CPRA, VCDPA, and LGPD as applicable to the processing of Customer Personal Data under the Agreement.
1.8. “EEA” means the European Economic Area.
1.9. “EU” means the European Union.
1.10. “European Data Protection Legislation” means the GDPR and other data protection laws of the EU, its Member States, Switzerland, Iceland, Liechtenstein, Norway, and the United Kingdom, applicable to the processing of Customer Personal Data under the Agreement.
1.11. “GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data of EU data subjects and on the free movement of such data, and repealing Directive 95/46/EC.
1.12. “Information Security Incident” means a breach of ClickUp’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Personal Data in ClickUp’s possession, custody or control. “Information Security Incidents” will not include unsuccessful attempts or activities that do not compromise the security of Customer Personal Data, including unsuccessful log-in attempts, pings, port scans, denial of service attacks, and other network attacks on firewalls or networked systems.
1.13. “LGPD” means the Brazilian General Data Protection Law.
1.14. “Standard Contractual Clauses” or “SCCs” has the meaning set for thin Appendix 3 (Cross Border Transfer Solutions) of this Addendum.
1.15. “Security Documentation” means all documents and information made available by ClickUp under Section 5.4.1 (Audits).
1.16. “Security Measures” has the meaning given in Section 5.1.1 (ClickUp’s Security Measures).
1.17. “Services” means the services and/or products to be provided by ClickUp to Customer under the Agreement.
1.18. “Subprocessors” means third parties authorised under this Addendum to process Customer Personal Data in relation to the Services.
1.19. “Term” means the period from the Addendum Effective Date until the end of ClickUp’s provision of the Services.
1.20 “Transfer Solution” means the Standard Contractual Clauses or another solution that enables the lawful transfer of personal data to a third country in accordance with Article 45 or 46 of the GDPR.
1.21. “VCDPA” means the Virginia Consumer Data Protection Act.
1.22. The terms “personal data”, “data subject”, “processing”, “controller”, “processor” and “supervisory authority” as used in this Addendum have the meanings given in the GDPR and LGPD, as applicable, and the terms “data importer” and “data exporter” have the meanings given in the Standard Contractual Clauses. The terms “personal information”, “Business”, and “Service Provider” have the meanings set forth in the CCPA.
This Addendum will take effect on the Addendum Effective Date and, notwithstanding the expiration of the Term, will remain in effect until, and automatically expire upon, ClickUp’s deletion of all Customer Personal Data as described in this Addendum.
3.1. Roles and Regulatory Compliance; Authorization.
3.1.1. Processor and Controller Responsibilities. This Addendum only applies to the extent that we are processing Customer Personal Data on behalf of Customer. If the European Data Protection Legislation, LGPD, VCDPA, CCPA, or CPRA apply to the processing of Customer Personal Data, the parties acknowledge and agree that:
3.1.2. Authorization by Third Party Controller. Authorization by Third Party Controller. If the European Data Protection Legislation applies to the processing of Customer Personal Data and Customer is a processor, Customer warrants to ClickUp that Customer’s instructions and actions with respect to that Customer Personal Data, including its appointment of ClickUp as another processor and its consent to ClickUp’s onward transfers of Customer Personal Data to its Subprocessors, have been authorized by the relevant controller.
3.2. Scope of Processing.
3.2.1. Customer’s Instructions. By entering into this Addendum, Customer instructs ClickUp to process Customer Personal Data only in accordance with applicable law: (a) to provide the Services; (b) as authorized by the Agreement, including this Addendum and its Appendices; and (c) as further documented in any other written instructions given by Customer and acknowledged in writing by ClickUp as constituting instructions for purposes of this Addendum.
3.2.2. ClickUp’s Compliance with Instructions. ClickUp will only process Customer Personal Data in accordance with Customer’s instructions described in Section 3.2.1 (including with regard to data transfers) (“Customer’s Instructions”) unless the applicable Global Data Protection Legislation to which ClickUp is subject requires other processing of Customer Personal Data by ClickUp, in which case ClickUp will notify Customer (unless that law prohibits ClickUp from doing so on important grounds of public interest).
4.1. Deletion on Termination. Unless otherwise set forth in the Agreement, upon expiration of the Term, Customer may instruct ClickUp via email to help@clickup.com to delete all Customer Personal Data (including existing copies) from ClickUp’s systems as required by and in accordance with applicable law as soon as reasonably practicable, unless applicable law prevents ClickUp from deleting such data. To the extent that Customer is bound by laws or regulations that would require ClickUp to retain Customer Personal Data after expiration of the Term and Customer does not inform ClickUp of such retention obligations, Customer shall be solely liable for any deletion of such data by ClickUp in accordance with this Section 4.1.
5.1. ClickUp’s Security Measures, Controls and Assistance.
5.1.1. ClickUp’s Security Measures. ClickUp will implement and maintain technical and organizational measures to protect Customer Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to Customer Personal Data as described in Appendix 2 (the "Technical and Organizational Security Measures"). ClickUp may update or modify the Security Measures from time to time provided that such updates and modifications do not materially decrease the overall security of the Services.
5.1.2. Security Compliance by ClickUp Staff. ClickUp will grant access to Customer Personal Data only to employees, contractors and Subprocessors who need such access for the scope of their performance and are subject to appropriate confidentiality arrangements.
5.1.3. ClickUp’s Security Assistance. ClickUp will (taking into account the nature of the processing of Customer Personal Data and the information available to ClickUp) provide Customer with reasonable assistance necessary for Customer to comply with its obligations in respect of Customer Personal Data under Global Data Protection Legislation, including but not limited to: (i) Articles 32 to 34 (inclusive) of the GDPR; (ii) Section 59.1-579 of VCDPA; and (iii) Articles 6 and 46 of the LGPD, by:
5.2. Information Security Incidents.
5.2.1. Information Security Incident Notification. Information Security Incident Notification. If ClickUp becomes aware of an Information Security Incident, ClickUp will: (a) notify Customer of the Information Security Incident without undue delay after becoming aware of the Information Security Incident; and (b) take reasonable steps to identify the case of such Information Security Incident, minimize harm and prevent a recurrence.
5.2.2. Details of Information Security Incident. Notifications made pursuant to this Section 5.2 (Information Security Incidents) will describe, to the extent reasonably practicable, details of the Information Security Incident, including (i) the nature of the Information Security Incident including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned; (ii) the name and contact details of the data protection officer or other contact point where more information can be obtained, (iii) the likely consequences of the Information Security Incident; (iv) steps taken, or proposed to be taken, to mitigate the potential risks and steps ClickUp recommends Customer take to address the Information Security Incident including, where appropriate, measures to mitigate its possible adverse effects.
5.2.3. Notification. Customer is solely responsible for complying with incident notification laws applicable to Customer and fulfilling any third party notification obligations related to any Information Security Incident(s).
5.2.4. No Acknowledgement of Fault by ClickUp. ClickUp’s notification of or response to an Information Security Incident under this Section 5.2 (Information Security Incidents) will not be construed as an acknowledgement by ClickUp of any fault or liability with respect to the Information Security Incident.
5.3. Customer’s Security Responsibilities and Assessment.
5.3.1. Customer’s Security Responsibilities. Customer agrees that, without prejudice to ClickUp’s obligations under Section 5.1 (ClickUp’s Security Measures, Controls and Assistance) and Section 5.2 (Information Security Incidents):
5.3.2. Customer’s Security Assessment.
5.4. Reviews and Audits of Compliance.
5.4.1. Audits. Customer may, through a mutually agreed third-party auditor, audit ClickUp’s compliance with its obligations under this Addendum up to once per year. In addition, to the extent required by the applicable Global Data Protection Legislation, including where mandated by Customer’s supervisory authority, Customer or Customer’s supervisory authority may perform more frequent audits (including inspections). ClickUp will contribute to such audits by providing Customer or Customer’s supervisory authority with the information and assistance reasonably necessary to conduct the audit, including any relevant records of processing activities applicable to the Services.
5.4.2. Objections to Third Party Auditor. ClickUp may object to the auditor if the auditor is, in ClickUp’s reasonable opinion, not suitably qualified or independent, a competitor of ClickUp, or otherwise manifestly unsuitable. Such objection by ClickUp will require Customer to appoint another auditor.
5.4.3. Request for Audit. To request an audit, Customer must submit a detailed proposed audit plan to ClickUp at least one month in advance of the proposed audit date. The proposed audit plan must describe the proposed scope, duration, and start date of the audit. ClickUp will review the proposed audit plan and provide Customer with any concerns or questions (for example, any request for information that could compromise ClickUp security, privacy, employment or other relevant policies). ClickUp will work cooperatively with Customer to agree on a final audit plan. Nothing in this Section 5.4 (Reviews and Audits of Compliance) shall require ClickUp to breach any duties of confidentiality.
5.4.4. Audit Reports. If the requested audit scope is addressed in an SSAE 16/18/ISAE 3402 Type 2, AICPA SOC 2 (SOC for Service Organizations: Trust Services Criteria), ISO, NIST or similar audit report performed by a qualified third party auditor (“Audit Reports”) within twelve (12) months of Customer’s audit request and ClickUp confirms there are no known material changes in the controls audited, Customer agrees to accept those findings in lieu of requesting an audit of the controls covered by the report.
5.4.5. Conduct of Audit. The audit must be conducted during regular business hours at the applicable facility, subject to the agreed final audit plan and ClickUp’s health and safety or other relevant policies, and may not unreasonably interfere with ClickUp business activities.
5.4.6. Conditions of Audit. Customer will promptly notify ClickUp of any non-compliance discovered during the course of an audit and provide ClickUp any audit reports generated in connection with any audit under this Section 5.4 (Reviews and Audits of Compliance), unless prohibited by applicable Global Data Protection Legislation or otherwise instructed by a supervisory authority. Customer may use the audit reports only for the purposes of meeting Customer’s regulatory audit requirements and/or confirming compliance with the requirements of this Addendum. The audit reports and any ClickUp information shared during the audit process are Confidential Information of the parties to the extent permissible by applicable Global Data Protection Legislation, and may only be used by or disclosed to persons or entities who have a need to know in connection with the performance of an audit requested under this Section 5.4.
5.4.7. Expenses of Audit. Any audits are at Customer’s expense. Customer shall reimburse ClickUp for any time expended by ClickUp or its Subprocessors in connection with any audits or inspections under this Section 5.4 (Reviews and Audits of Compliance) at ClickUp’s then-current professional services rates, which shall be made available to Customer upon request. Customer will be responsible for any fees charged by any auditor appointed by Customer to execute any such audit.
5.4.8. Standard Contractual Clauses. The parties agree that this Section 5.4 (Reviews and Audits of Compliance) shall satisfy ClickUp’s obligations under the audit requirements of the 2021 Standard Contractual Clauses (as defined in Appendix 3) applied to Data Importer under Clause 8 and Clause 13(a) and to any Subprocessors under Clause 9.
ClickUp will (taking into account the nature of the processing and the information available to ClickUp) reasonably assist Customer in complying with its obligations under applicable Global Data Protection Legislation with respect to data protection impact assessments and prior consultation, including, as applicable, by:
6.1. Audit Reports and Security Measures. Making available for review copies of the Audit Reports or other documentation describing relevant aspects of ClickUp’s information security program and the security measures applied in connection therewith; and
6.2. Additional Information. Providing the information contained in the Agreement including this Addendum.
7.1. Customer’s Responsibility for Requests. During the Term, if ClickUp receives any request from a data subject in relation to Customer Personal Data, ClickUp will, at its sole discretion, (i) advise the Customer of the request, (ii) advise the data subject to submit their request to Customer, and/or (iii) notify the data subject that their request has been forwarded to the Customer. Customer will be responsible for responding to any such request.
7.2. ClickUp’s Data Subject Request Assistance. ClickUp will (taking into account the nature of the processing of Customer Personal Data) provide Customer with self-service functionality through the Services or other reasonable assistance as necessary for Customer to fulfill its obligation under applicable Global Data Protection Legislation to respond to requests by data subjects, including if applicable, Customer’s obligation to respond to requests for exercising the data subject’s rights set out in in Chapter III of the GDPR, Articles 18 and 19 of the LGPD, Section 59.1-577 of the VCDPA, or Section 1798.105 of the CCPA and CPRA. Customer shall, to the extent permitted by applicable Global Data Protection Legislation, reimburse ClickUp for any such assistance beyond providing self-service features included as part of the Services at ClickUp’s then-current professional services rates, which shall be made available to Customer upon request.
8.1. Data Storage and Processing Facilities. ClickUp may, subject to Section 8.2 (Transfers of Data Out of the EEA), store and process Customer Personal Data anywhere ClickUp or its Subprocessors maintains facilities.
8.2. Transfers of Data Out of the EEA.
8.2.1. ClickUp’s Transfer Obligations. If the storage and/or processing of Customer Personal Data (as set out in Section 8.1 (Data Storage and Processing Facilities)) involves transfers of Customer Personal Data out of the EEA, the United Kingdom or Switzerland, and the European Data Protection Legislation applies to the transfers of such data (“Transferred Personal Data”), the terms set forth in Appendix 3 (Cross Border Transfer Solutions) will apply. ClickUp will make such transfers in accordance with a Transfer Solution, and make information available to Customer about such Transfer Solution upon request. The parties agree, notwithstanding anything to the contrary in the Agreement or this DPA, ClickUp may make any amendments to the choice of Transfer Solution, and/or any other amendments as it deems necessary to implement any replacement or changes to the Transfer Solution directed by the applicable data protection authorities by notifying the Customer of any such amendments in writing and such amendments shall be effective upon such notice.
8.2.2. Customer’s Transfer Obligations. In respect of Transferred Personal Data, Customer agrees that if under European Data Protection Legislation ClickUp reasonably requires Customer to use another Transfer Solution offered by ClickUp (other than the Standard Contractual Clauses (as amended or supplemented in accordance with the local regulations of United Kingdom and Switzerland, as applicable), which are attached hereto as Appendix 3 and incorporated by reference to the extent that Customer is transferring Customer Personal Data out of the EEA, the United Kingdom or Switzerland to ClickUp) and ClickUp reasonably requests that Customer take any action (which may include execution of documents) required to give full effect to such solution, Customer will do so.
8.3. Disclosure of Confidential Information Containing Personal Data. If Customer has entered into Standard Contractual Clauses as described in Section 8.2 (Transfers of Data Out of the EEA), ClickUp will, notwithstanding any term to the contrary in the Agreement, make any disclosure of Customer's Confidential Information containing personal data, and any notifications relating to any such disclosures, in accordance with such Standard Contractual Clauses. For the purposes of the Standard Contractual Clauses, Customer and ClickUp agree that (i) Customer will act as the data exporter on Customer’s own behalf and on behalf of any of Customer’s entities and (ii) ClickUp or its relevant Affiliate will act on its own behalf and/or on behalf of ClickUp’s Affiliates as the data importers.
9.1. Consent to Subprocessor Engagement. Customer generally authorizes the engagement of any other third parties as Subprocessors and authorizes onward transfer of Customer Personal Data to any Subprocessors engaged by ClickUp. If Customer has entered into Standard Contractual Clauses as described in Section 8.2 (Transfers of Data Out of the EEA), the above authorizations will constitute Customer’s prior written consent to the subcontracting by ClickUp of the processing of Customer Personal Data if such consent is required under the Standard Contractual Clauses.
9.2. Information about Subprocessors. Information about Subprocessors, including their functions and locations, is available at https://clickup.com/terms/dpa/subprocessors (as may be updated by ClickUp from time to time in accordance with this Addendum).
9.3. Requirements for Subprocessor Engagement. When engaging any Subprocessor, ClickUp will enter into a written contract with such Subprocessor containing data protection obligations not less protective than those in the Agreement (including this Addendum) with respect to the protection of Customer Personal Data to the extent applicable to the nature of the Services provided by such Subprocessor. ClickUp shall be liable for all obligations subcontracted to, and all acts and omissions of, the Subprocessor.
9.4. Opportunity to Object to Subprocessor Changes. When any new Subprocessor is engaged during the Term, ClickUp will, at least 30 days before the new Subprocessor processes any Customer Personal Data, provide notice of the engagement via email (including the name and location of the relevant Subprocessor and the activities it will perform). In order to receive email notifications related to Subprocessor changes, Customer must register using the portal found at https://clickup.com/terms/dpa/subprocessors.
When any new Subprocessor is engaged during the Term, ClickUp will, at least 30 days before the new Subprocessor processes any Customer Personal Data, notify Customer of the engagement (including the name and location of the relevant Subprocessor and the activities it will perform).
Customer may object to any new Subprocessor by providing written notice to ClickUp within ten (10) business days of being informed of the engagement of the Subprocessor as described above. In the event Customer objects to a new Subprocessor, Customer and ClickUp will work together in good faith to find a mutually acceptable resolution to address such objection. If the parties are unable to reach a mutually acceptable resolution within a reasonable timeframe, Customer may, as its sole and exclusive remedy, terminate the Agreement by providing written notice to ClickUp.
10.1. ClickUp’s Processing Records. Customer acknowledges that ClickUp may be required under applicable Global Data Protection Legislation to: (a) collect and maintain records of certain information, including the name and contact details of each processor and/or controller on behalf of which ClickUp is acting and, where applicable, of such processor’s or controller's local representative and data protection officer; and (b) make such information available to the supervisory authorities. Accordingly, if relevant Global Data Protection Legislation applies to the processing of Customer Personal Data, Customer will, where requested, provide such information to ClickUp, and will ensure that all information provided is kept accurate and up-to-date.
11.1. Liability Cap. The total combined liability of either party and its Affiliates towards the other party and its Affiliates, whether in contract, tort or any other theory of liability, under or in connection with the Agreement, this Addendum, and the Standard Contractual Clauses if entered into as described in Section 8.2 (Transfers of Data Out of the EEA) combined will be limited to limitations on liability or other liability caps agreed to by the parties in the Agreement, subject to Section 11.2 (Liability Cap Exclusions).
11.2. Liability Cap Exclusions. Nothing in Section 11.1 (Liability Cap) will affect any party’s liability to data subjects under the third party beneficiary provisions of the Standard Contractual Clauses to the extent limitation of such rights is prohibited by the European Data Protection Legislation.
Customer acknowledges and agrees that ClickUp may create and derive from processing related to the Services anonymised, de-identified, and/or aggregated data that does not identify Customer or any natural person (collectively, “Anonymized Data”), and use, publicise or share with third parties the Anonymized Data to improve ClickUp’s products and services and for its other legitimate business purposes. Anonymized Data shall not be considered Customer Personal Data to the extent permissible under applicable Global Data Protection Legislation.
Notwithstanding anything to the contrary in the Agreement, any notices required or permitted to be given by ClickUp to Customer may be given (a) in accordance with the notice clause of the Agreement; (b) to ClickUp’s primary points of contact with Customer; and/or (c) to any email provided by Customer for the purpose of providing it with Service-related communications or alerts. Customer is solely responsible for ensuring that such email addresses are valid.
This Addendum is the complete agreement between the parties concerning the subject matter of this Addendum and replaces any prior oral or written communications between the parties. This Addendum is subject to the terms and conditions of the Agreement except as otherwise specified in this Addendum. There are no conditions, understandings, agreements, representations, or warranties expressed or implied, that are not specified herein. This Addendum may only be modified by a written document executed by the parties hereto. Notwithstanding the foregoing, ClickUp may amend this Addendum from time to time in the event that ClickUp determines, in its sole discretion, that any such amendment is necessary for ClickUp to comply with any law, rule, regulation, or contractual obligation.
Notwithstanding anything to the contrary in the Agreement, to the extent of any conflict or inconsistency between this Addendum and the remaining terms of the Agreement, this Addendum will govern.
This Appendix 1 is incorporated into the Addendum, and also forms part of the Standard Contractual Clauses (if such Standard Contractual Clauses are applicable to Customer).
| Data Importer | The Data Importer (or Service Provider/Processor) is ClickUp, a provider of productivity solutions. |
| Data Exporter | The Data Exporter (or Business/Controller) is the Customer that is a party to the Addendum. |
| Subject Matter | ClickUp’s provision of the Services to Customer as set forth in the Agreement and the Addendum. |
| Duration of the Processing | The Term plus the period from the expiry of the Term until deletion of all Customer Personal Data by ClickUp in accordance with the Addendum. |
| Nature and Purpose of the Processing | ClickUp will receive, process, and store Customer Personal Data for the purposes of providing the Services to Customer in accordance with the Agreement and the Addendum, to communicate with Customer and its end users, to provide customer service, to monitor, maintain, and improve the Services, and to otherwise fulfill its obligations under the Agreement. ClickUp does not sell Customer Personal Data or Customer's end users’ personal data, and does not share such end users’ information with third parties for compensation or for those third parties’ own business interests. |
| Categories of Personal Data |
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| Sensitive Data |
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| Data Subjects |
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| Subprocessors |
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As from the Addendum Effective Date, ClickUp will implement and maintain the technical and organizational Security Measures set out at https://clickup.com/security. ClickUp may update or modify such Security Measures from time to time provided that such updates and modifications do not materially decrease the overall security of the Services.
The following table provides more information regarding the technical and organizational security measures set forth below:
| Technical and Organizational Security Measure | Evidence of Technical and Organizational Security Measure |
| Measures of pseudonymisation and encryption of personal data | See Section 5.5 (Data Encryption) of the Security Overview |
| Measures for ensuring ongoing confidentiality, integrity, availability and resilience of processing systems and services | See Section 7.1 (Availability and Resiliency) and Section 7 (Business Continuity and Disaster Recovery) of the Security Overview |
| Measures for ensuring the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident | See Section 6 (Vulnerability and Incident Management) and Section 7 (Business Continuity and Disaster Recovery) of the Security Overview |
| Processes for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures in order to ensure the security of the processing | See Section 1 (Purpose, Scope, and Organization), Application Security, Infrastructure Security, and Section 6.1 (Vulnerability Detection and Response) of the Security Overview |
| Measures for user identification and authorization | See Section 3 (Personnel Identity and Access Management) of the Security Overview |
| Measures for the protection of data during transmission | See Section 2.2 (Personnel Systems Configuration, Ownership, and Privacy), Section 5 (Data Classification and Processing), and Section 6 (Vulnerability and Incident Management) of the Security Overview |
| Measures for the protection of data during storage | See Infrastructure Security, Section 2.2 (Personnel Systems Configuration, Ownership, and Privacy), Section 4 (Provenance of Technology), and Section 5 (Data Classification and Processing) of the Security Overview |
| Measures for ensuring physical security of locations at which personal data are processed | See Data Center Security and Section 4 (Provenance of Technology) of the Security Overview |
| Measures for ensuring events logging | See Section 4.2 (Configuration and Change Management) and Section 6.2 (Incident Detection and Response) of the Security Overview |
| Measures for ensuring system configuration, including default configuration | See Section 4.1 (Software Development), Section 4.2 (Configuration and Change Management), and Section 6.2 (Incident Detection and Response) of the Security Overview |
| Measures for internal IT and IT security governance and management | See Section 1.3 (Risk Management Framework) and Section 2 (Personnel and Office Environment) of the Security Overview |
| Measures for certification/assurance of processes and products | See Infrastructure Security, Application Security, Section 1.3 (Risk Management Framework), Section 4 (Provenance of Technology) and Section 5 (Data Classification and Processing) of the Security Overview |
| Measures for ensuring data minimisation | More information about how ClickUp processes personal data is set forth in the Privacy Policy available at https://clickup.com/terms/privacy. |
| Measures for xensuring data quality | More information about how ClickUp processes personal data is set forth in the Privacy Policy available at https://clickup.com/terms/privacy. |
| Measures for ensuring accountability | More information about how ClickUp processes personal data is set forth in the Privacy Policy available at https://clickup.com/terms/privacy. |
| Measures for allowing data portability and ensuring erasure | For data portability, see Section 5.3 (Customer Access) of the Security Overview For erasure, see this article in our help center. |
| Technical and organizational measures to be taken by the (sub-) processor to provide assistance to the controller and, for transfers from a processor to a (sub-) processor, to the Customer. | When ClickUp engages a Subprocessor under Section 9 (Subprocessors) of this Addendum, ClickUp and the Subprocessor enter into an agreement with data protection obligations substantially similar to those contained in this Addendum. Each Subprocessor agreement must ensure that ClickUp is able to meet its obligations to Customer. In addition to implementing technical and organizational measures to protect personal data, Subprocessors must (a) notify ClickUp in the event of a Security Incident so ClickUp may notify Customer; (b) delete personal data when instructed by ClickUp in accordance with Customer’s instructions to ClickUp; (c) not engage additional Subprocessors without ClickUp’s authorization; (d) not change the location where personal data is processed; or (e) process personal data in a manner which conflicts with Customer’s instructions to ClickUp. |
For the purposes of the Clauses:
For purposes of this Addendum, the terms below shall have the meanings set forth below. Capitalized terms that are used but not otherwise defined in this Addendum shall have the meanings set forth in the Agreement.
1.1. "Standard Contractual Clauses” means, depending on the circumstances unique to Customer, any of the following:
1.1.1. UK International Data Transfer Addendum, or;
1.1.2. EU 2021 Standard Contractual Clauses ("EU SCCs")
1.2. "UK International Data Transfer Addendum" means: the UK International Data Transfer Addendum (“IDTA”) to the EU Commission Standard Contractual Clauses (“EU SCCs”) (Version B1.0) issued by the UK Information Commissioner for Parties making Restricted Transfers (as may be amended, updated, or superseded from time to time).
1.3. “2021 Standard Contractual Clauses” means the Standard Contractual Clauses approved by the European Commission in decision 2021/914.
2.1. Order of Precedence. In the event the Services are covered by more In the event the Services are covered by more than one Transfer Solution, the transfer of personal data will be subject to a single Transfer Solution in accordance with the following order of precedence: (a) the applicable Standard Contractual Clauses as set forth in Section 2.2 (UK Standard Contractual Clauses) or Section 2.3 (The 2021 Standard Contractual Clauses) of this Appendix 3; and, if neither (a) nor (b) is applicable, then (c) other data Transfer Solutions permitted under applicable Global Data Protection Legislation.
2.2. 2021 Standard Contractual Clauses. The parties agree that the 2021 Standard Contractual Clauses will apply to personal data that is transferred via the Services from the European Economic Area, either directly or via onward transfer, to any country or recipient outside the European Economic Area that is not recognized by the European Commission as providing an adequate level of protection for personal data. For data transfers from the European Economic Area that are subject to the 2021 Standard Contractual Clauses, the 2021 Standard Contractual Clauses will be deemed entered into (and incorporated into this Addendum by this reference) and completed as follows:
2.2.1. Module Two (Controller to Processor) of the 2021 Standard Contractual Clauses will apply where Customer is a controller of Customer Personal Data and ClickUp is processing Customer Personal Data.
2.2.2. Module Three (Processor to Processor) of the 2021 Standard Contractual Clauses will apply where Customer is a processor of Customer Personal Data and ClickUp is processing Customer Personal Data.
2.2.3. For each Module, where applicable:
2.3. Switzerland Data Transfers. With respect to any transfer of personal data outside of Switzerland or of Personal Data governed by the Switzerland Federal Act on Data Protection (“FADP”) (and the revised FADP (“revFADP”), when in effect), to a third country (without an adequacy decision or its equivalent issued by the European Commission or the relevant authority in Switzerland), the Parties agree that the EU SCCs in this Addendum shall apply, subject to the following terms and conditions:
2.3.1. References: The terms “General Data Protection Regulation” or “Regulation (EU) 2016/679” as utilized in the EU SCCs shall be interpreted to include the FADP and, when applicable, the revFADP.
2.3.2. Clause 13: Insofar as the Personal Data transfer is only subject to the FADP/revFADP, the Federal Data Protection and Information Commissioner (FDPIC) of Switzerland is the exclusive supervisory authority. Insofar as the transfer of Personal Data is governed by both the GDPR and the FADP/revFADP, the competent supervisory authority with parallel supervision (in accordance with Annex I.C of the EU SCCs) is the FDPIC and insofar as the transfer is governed by the GDPR, the criteria of Clause 13(a) for the selection of the competent authority must be observed.
2.3.3. Clause 17: The EU SCCs shall be governed by Swiss law, if the transfer is subject solely to FADP/revFADP, or, in other cases, the law of one of the EU Member States, provided such Member State law allows for third-party beneficiary rights.
2.3.4. Clause 18(b): Any dispute arising from the EU SCCs shall be resolved by the courts of Switzerland, if the transfer is subject solely to FADP/revFADP, or an EU Member State in other cases.
2.3.5. Clause 18(c): The term “Member State” must not be interpreted in such a way as to exclude data subjects in Switzerland from the possibility of suing for their rights in their place of habitual residence (Switzerland) in accordance with Clause 18(c) of the EU SCCs.
2.3.6. revFADP: The EU SCCs shall protect the data of legal entities until the entry into force of the revFADP.
2.4. UK International Data Transfer Addendum. The parties agree that the UK International Data Transfer Addendum will apply to personal data that is transferred via the Services from the United Kingdom, either directly or via onward transfer, to any country or recipient outside of the United Kingdom that is not recognized by the competent United Kingdom regulatory authority or governmental body for the United Kingdom as providing an adequate level of protection for personal data. For data transfers from the United Kingdom that are subject to the UK International Data Transfer Addendum, the UK International Data Transfer Addendum will be deemed entered into (and incorporated into this Addendum by this reference) and completed as follows:
2.4.1. Table 1: Parties
2.4.2. Table 2: Selected SCCs, Modules and Selected Clauses
2.4.3. Table 3: Appendix Information
2.4.4. Table 4: Ending this Addendum when the Approved Addendum Changes:
2.4.5. Part 2 of IDTA is incorporated herein by reference.
2.5. Conflict. To the extent there is any direct conflict between the Standard Contractual Clauses and any other terms in this Addendum, the Agreement, or the Privacy Policy, the provisions of the Standard Contractual Clauses will prevail.
